Frequently Asked Questions.
01. The order
Delivery options:
1) Mcdo Port Louis: Tuesday and Saturday around 11 30
2) Ebene office/Intermart delivery: Friday
3) Home/Work delivery : Monday,Wednesday and Friday
4) Postal delivery within 3-5 days
How would you like to get your item?
When you have paid for the order, you will automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
02. Shipment
How long will the delivery take?
Home delivery order are dispatched 2 days prior delivery day.
Normal postage takes 3-5 days upon posting to reach the destination. Postage are done Tuesday and Friday weekly.
Normal postage takes 1-2 days upon posting to reach the destination. Postage are done Tuesday and Friday weekly.
Can I cancel my order?
Unfortunately if you have already made your payment, the order will not be cancellable and refundable.
03. After Sales
How do i use my item?
If you are having issue using your item, here are some tips:
1. Read the manual carefully and follow the steps.
2. Chat with us on our Facebook or Instagram page and we’ll happily guide you.
I bought an item about a year ago but now i am having issues with it, what can be done?
Chat with us on our Facebook or Instagram page and we’ll happily assist you and provide you with the spare parts if we have it
04. Returns, exchanges and complaints
I received my item but it is defective?
Rest assured our defect rate is <0.01%. All items are tested 1 by 1 prior delivery.
Perhaps if you have received a defective item, you may contact us via phone on +230 58240089 or any other means of communication. We’ll check the item and exchange accordingly if needed.
I receive my item, but i got one as a gift , can i return it?
Unfortunately once an item has been delivered, no return or refund will be entertained.
I am not happy with my purchase, i want to report issues with it.
The fastest way to reach out to us is a simple phone call on 5824 0089 or you may drop to our store at Bois Pignolet and we’ll resolve all your issues ♥